Shipping and Returns Policy
Shipping Policy
We offer free shipping when you purchase over $15 Australia wide. All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
International Shipping
At this time, we do not ship to countries outside of Australia.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@anfah.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
You are solely responsible for your purchase, please choose your products carefully before placing your order with us. Australian Natural Food and Health Pty Ltd is not required to provide a refund or replacement if you change your mind. You can choose a refund or exchange if an item has a significant problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- The packaging has been damaged, or the food/product is spoiled.
You may return your order within 30 days of the purchase date.
If you have any further questions, please don’t hesitate to contact us at info@anfah.com.au
Shipping Policy
We offer free shipping Australia wide. All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
International Shipping
At this time, we do not ship to countries outside of Australia.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@anfah.com.au with your name and order number, and we will look into it for you.